FAQ
Frequently Asked Questions
- Q1. How long have you been in business?
- A1. We have been online since 2011.
- Q2. What makes you different from your competitors?
- A2. Your satisfaction and happiness are our top priority and we will do whatever we can to ensure your experience in our store is above expectations.
- Q3. From where do you operate?
- A3. Our products are online to purchase across the 48 contiguous United States.
- Q. Returns
- Q1. Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?
- A1. We accept returns/exchanges for 30 days after you receive your purchase and will offer a replacement/repair for a minor fault or refund for a major fault.
- Q2. Do you allow refunds for a change of mind? If so, how long do customers have to contact you?
- A2. Yes, we accept returns/exchanges for change of mind within reason up to 30 days after you receive your purchase.
- Q. Shipping
- Q1. To where do you ship? How long does it take you to process an order before it is dispatched?
- A1. We ship to the 48 contiguous United States and all orders are dispatched within 48 hours of payment receipt.
- Q2. Where are your packages shipped from?
- A2. Your packages are shipped from our warehouse in Wichita Falls, TX.
- Q3. Do you ship packages internationally?
- A3. No, we do not ship internationally.
- Q. Tracking
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- Q1. What does “In-transit” mean for tracking?
- A1. “In-transit” means that we have dispatched the goods to your destination postal address.
- Q. Payment methods
- Q1. What payment methods do you accept?
- A1. We accept Visa, Mastercard and PayPal
- Q2. Do you offer lay-bys?
- A2. No, we do not offer lay-bys.
- Q. Loyalty points
- Q1. Do you offer loyalty points, reward points, or gift certificates, etc.?
- A1. No, we do not offer loyalty points, reward points, or gift certificates, etc.